Shipping policy
Shipping Policy
Last updated: April 20, 2026
At Solar Flames, we aim to process and deliver orders as efficiently as possible. Please review the shipping information below before placing your order.
Order Processing Time
Orders are typically processed within 1 to 2 business days after payment is confirmed.
Processing includes order verification, quality check, packaging, and shipment preparation.
Please note that processing times may be slightly longer during periods of high demand, holidays, or promotional events.
Estimated Delivery Times
Estimated delivery times begin after the order has been processed and shipped.
For major destinations such as the United States, Canada, Australia, and Germany, estimated delivery time is typically 4 to 7 business days.
During peak periods, including holidays, Black Friday, Christmas, New Year, and other high-volume seasons, estimated delivery times may extend to 10 to 15 business days.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to customs inspections, carrier disruptions, severe weather, incorrect shipping information, or other circumstances beyond our reasonable control.
Shipping Coverage
We currently serve customers in multiple international markets. Shipping availability may vary depending on the destination and logistics conditions at the time of order.
Shipping Costs
We offer standard shipping with tracking at no additional cost unless otherwise stated at checkout.
Any shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.
Shipping Insurance
Insured delivery protection is included with all orders.
If your package is lost, stolen, or arrives damaged in transit, please contact us as soon as possible so we can review the case and provide an appropriate resolution.
To help us evaluate a shipping-related issue, we may request supporting information such as:
- your order number
- tracking information
- photos of the package and product, if damaged
- any other relevant details related to the issue
Shipping insurance does not cover delays caused by customs, carriers, weather, or other events outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at solar.flames@topchoicelab.store. We will do our best to assist before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
Order Changes and Cancellations
We begin processing orders quickly after they are placed.
For this reason, requests for order changes or cancellations cannot be guaranteed. If you need assistance, please contact us as soon as possible after placing your order, and we will review your request based on the order status.
Tracking
Once your order has shipped, you will receive tracking information by email when available.
If you do not receive tracking details within a reasonable time after placing your order, please contact our support team.
Customs, Duties, and Import Charges
Depending on your country or region, customs duties, import taxes, or other fees may apply.
These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us:
Solar Flames
Email: solar.flames@topchoicelab.store
Phone: +1 (505) 397-6156
Business address:
150 Washington Avenue, Suite 201
Santa Fe, NM 87501
United States